Shipping & Delivery Policy

GENERAL SHIPPING & DELIVERY TERMS

• All parcels are delivered by courier service.
• If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
• All transit time are subject to courier transport conditions and volume of parcels traffic.
• If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
• Seasonal products (especially food types)
  Delivery must be made within 3 months of purchase, after the time limit, the company will automatically post back to you according to the address you give on the system.
• Lumina Health Brand products--Delivery must be made within 6 months of purchase, after the time limit, the company will automatically post back to you according to the address you give on the system
• We are not responsible for wrong or undeliverable addresses.
• In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.

When will I receive my order?

After your order is verified and payment has been cleared (bank deposit option via RHB transfer), we will ship out your order within the following time frame:

• West Malaysia: 2- 3 working days (Except Sundays and Public Holidays)
• East Malaysia: 3-4 working days (Except Sundays and Public Holidays)

Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Be Quinn Global Sdn Bhd shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, our delivery company may leave a card giving you instructions on either re-delivery or collection from the delivery company.